Patient Information

Payment & Insurance

Please present your insurance cards, identification card and referral numbers to the receptionist upon your arrival. Payment is expected at the time of service for all patient balances. You will be responsible for payment of any deductible amount, as well as charges not covered or disallowed by your insurance carrier. In instances of work-related injuries, it is your responsibility to verify that you have authorized workers' compensation. It is your responsibility to contact your insurance company or your primary care physician for referrals. Please contact our Billing Office for any questions at 770-514-6732

Prescription Refills

You may call us during regular office hours to request medication refills. Please allow 48 hours for refills to be made. If picking up from our office, please pick up by 3pm on specified day. Please check with your pharmacy to verify when your prescription is ready. No prescriptions will be filled after hours or on weekends.

Medical Records

Your medical record is private and confidential and we protect it under all HIPAA laws. We will routinely forward your medical information to your referring physician. In instances of work-related injuries, records of your visit to Pinnacle will be forwarded to your workers' compensation insurance carrier. If you would like your medical records sent to anyone else, please be sure that you have signed an authorization form.

There is a $25 charge for all Disability and FMLA forms. Please allow 7-10 business days for completion.

To check the status of your medical record request, please contact our Medical Records office at 770-427-5717 ext. 4252.

Attorneys please fax your requests to 770-429-8520.