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How do I get in touch with my Doctor after the office closes?
A physician for Pinnacle Orthopaedics is on call 24 hours a day, seven days a week. If you have an emergency, please call the Marietta office at 770-427-5717 or the Austell office at 770-944-3303, so your problem can be addressed with the physician on call.
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When can appointments be made?
Patient appointments may be made by contacting our office Monday through Friday from 8:30 a.m. until 5:00 p.m. Regretfully due to emergencies or prolonged surgery, schedule changes are necessary. In such cases, patients will be notified of the change as soon as possible. If you are unable to keep an appointment with us, please inform the office as soon as possible.
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What do I bring to my appointment?
Patients should bring a Picture ID and insurance card to their appointment. Also, if you have had any x-rays taken, please bring them with you to your appointment as well.
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When can I request for medication refills?
Telephone requests for medication refills should be made during the regular office hours of 9:00 a.m. to 4:00 p.m. Monday through Friday. Please check with your pharmacy to verify when your prescription is ready. No prescription will be filled after hours or on weekends.
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Is my medical record private?
Your medical record is private and confidential. No information is given to anyone without your written permission except when required by law. If you want any of your medical records sent to anyone outside this practice, please be sure that you have signed an authorization form. We will routinely forward your medical information to your referring or family physician as well as Workers Compensation Insurance Carrier. A charge is made for photocopying your records when requested for any other purpose.
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Is payment expected at the time of service?
Payment is expected at the time of service unless you have verified Workers Compensation, Medicare or an insurance plan in which we are a participating provider. For details on specific programs, it is your responsibility to contact your insurance company or your Primary Care Physician for referrals. You will be responsible for any deductible amount, as well as charges not covered or disallowed by your insurance carrier. Please be sure to present your insurance identification and your referral numbers to the receptionist upon arrival to the office.
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How is surgery scheduled?
The patient and doctor decide together that surgery is required. The procedure is precerted (if required) and the hospital is notified of date of surgery. The patient comes in for an Informed Consent to be signed and then sent to the hospital for required lab and/or tests. Paperwork is given to the patient prior to surgery.
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How is physical therapy scheduled?
The physician decides that physical therapy is necessary and fills out a physical therapy form. A copy is given to the patient with the instructions for the therapist to begin treatment. The patient is responsible for calling their insurance company to find out which physical therapy group is listed on their plan. If precert is needed, the physician office is required to follow-up and give the precert number to appropriate personnel.
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How do I get durable medical equipment?
Durable medical equipment is located within the office. The medical assistant fills out forms and the patient's signature is required. Once obtained, a bill will be sent to the patient's insurance company for payment.
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How can I get in touch with my physician?
Leave a message for the doctor to return your phone call either by written message or by leaving a voicemail.
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